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| Frequently Asked Questions |
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Changes in the AnalysisPlus™ Program
Transition Issues
Ordering Kits
Labs and Testing
AnalysisPlus software
When will the changes become effective?
The proposed changes and improvements to the ConocoPhillips AnalysisPlus program will be effective January 1st, 2007.
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What are the changes to AnalysisPlus?
The changes and improvements to the ConocoPhillips AnalysisPlus program are outlined below:
1. Consolidation of oil analysis service providers.
The oil analysis service providers for the AnalysisPlus Premium Testing Services have been consolidated to POLARIS Labs and Staveley Services only. Analysts Inc, Oil Analysis Lab and Wear/Check will no longer be part of the AnalysisPlus program. Lab One continues as the sole provider for the Basic Testing Option.
2. Improved overall price structure
There will be a significant reduction in pricing for the Premium Testing option as a result of service provider consolidation. This consolidation will provide exceptional value and our laboratory service providers remain committed to providing outstanding service. Below is a table showing the 2007 -2006 AnalysisPlus price comparison.
| Lab Testing |
Automotive |
Heavy Duty
Diesel Engine |
Industrial &
Natural Gas |
Industrial
w/ Particle
Count |
| Level of Service |
Premium |
Basic |
Premium |
Basic |
Premium |
Basic |
Premium |
New 2007
AnalysisPlus
Pricing |
$7.00 |
$6.00 |
$8.50 |
$6.50 |
$8.50 |
$6.50 |
$18 |
Old 2006
AnalysisPlus
Pricing |
$7.95 |
$5.25 |
$11.95 |
$5.25 |
$11.95 |
$5.25 |
$22.95 |
3. Upgraded in the test method offered in the basic test package.
The Basic testing option will continue to be provided by Lab One Inc. in Phoenix, AZ. The testing methods have been upgraded to industry recognized ASTM testing methods as used by most other providers. Pricing will increase to help offset the cost of the testing upgrades. Lab results will now be available by email of fax in addition to being mailed.
4. Change in AnalysisPlus software service providers.
Beginning January 1st 2007, Dingo Maintenance Systems will no longer be the software provider for AnalysisPlus. The web based software and the premium level management tools for fleet and analyses will now be provided by the oil analysis service providers (POLARIS and Staveley Services). We believe you will find these offerings similar to the past version of AnalysisPlus, with the additional advantages of remote and multiple user access. There will also be more management reporting options available for Marketers and their customers. AnalysisPlus is compatible with the most commonly used Condition Monitoring & Maintenance Software (CMMS) providers.
The current phone number (1-888-475-8763) for AnalysisPlus will be valid through the transition period (the next 3 months). It will be discontinued on March 31, 2007. The new direct phone numbers to are shown below:
Lab One Inc. (866-652-2663)
POLARIS Laboratories (866-341-4396)
Staveley Services (877-645-5221)
5. Enhance training opportunities.
The Premium Testing option comes with online training opportunities throughout the year. These training sessions will help users of AnalysisPlus to understand and take advantage of this powerful oil analysis management tool. We will also schedule and host field training seminars during the year to help our Marketers and their customers further understand the benefits of AnalysisPlus as a maintenance tool.
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What benefits will these changes bring to me?
Prior to current changes the AnalysisPlus program provided the largest network of laboratories for you to choose from along with a large selection of testing packages to suit any oil analysis need. This flexibility allowed you to have dependable oil sample results, to actively manage your equipment assets and to make decisions sooner for your maintenance program. This flexibility is still a feature of the program. Only now we have the additional benefits of consolidated lab services providers, a consolidation of the lab services and software reporting tools, a test method upgrade in the basic test package, enhanced training opportunities and increased value in the pricing structure.
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How does the program work?
1. In practice the program works just as it did before. The only change is that you will deal directly with the laboratory service providers. So, you first step is to choose a lab. You can do this on the website or by contacting the numbers below:
Lab One Inc. (866-652-2663)
POLARIS Laboratories (866-341-4396)
Staveley Services (877-645-5221)
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Do I need to re-register for AnalysisPlus if I currently use AnalysisPlus?
Yes. To start using the 2007 version of the AnalysisPlus program you need to:
1. Choose a laboratory service provider.
2. Register to gain access to that laboratory service provider’s reporting software. When you register you can request for your historical data to be loaded into the system. We will work with your existing and/or new lab to ensure that your data is loaded. From this point forward, within minutes of your new sample results being made are available by the lab they will be available (along with your historical data) in AnalysisPlus.net. You will have the same functionality as before.
3. Order sample kits, either online or by calling
Lab One Inc. (866-652-2663)
POLARIS Laboratories (866-341-4396)
Staveley Services (877-645-5221)
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Will there be a transition period?
Yes. Laboratory test results will continue to be populated in the previous versions of AnalysisPlus.net. We have contracted with Dingo through the first quarter of 2007 to assist customers with the transition to the new software providers. The current phone number (1-888-475-8763) for AnalysisPlus will be valid through the transition period (the next 3 months). The message will direct callers to the lab of their choice.
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What happens to sample kits purchased in 2006 that we still have in inventory?
We will work through this issue on a case-by-case basis.
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What happens with the historical data?
Historical data, from the service providers who are no longer participants in our program (Analysts Inc., Oil Analysis Lab and Wear/Check), can be transferred to either POLARIS Labs or Staveley Services upon customer request.
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Will the changes effect how I order sample kits?
You can continue to order sample kits for the AnalysisPlus program three ways (only the phone number will change):
1. Online by choosing the Order Kits menu
2. Call our toll free customer support line
Lab One Inc. (866-652-2663)
POLARIS Laboratories (866-341-4396)
Staveley Services (877-645-5221)
3. Printing and faxing the order form on the Order Kits page
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Will the sample kits change? What about them will change?
The sample kits will not change.
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How will the changes affect my choice of labs? At which labs can I get my samples tested?
There are now 3 companies who will provide lab services for the AnalysisPlus program. Between them they offer 12 different lab locations across the country. When you place an order for kits, you will receive them from your chosen lab. The kits are pre-addressed for return to the lab that you have selected. Only kits purchased from a particular lab will be honored by that lab.
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Have there been change in either of the two test options, BASIC and PREMIUM. If so, what are the changes?
As before, the Basic testing option will be provided by Lab One Inc. in Phoenix Az. The testing methods have been upgraded to industry recognized ASTM testing methods. The lab results will now be available by email or fax in additional to being mailed.
The pricing for the Basic testing option has been increased to cover the additional tests and value added. The pricing for the Premium testing option has been reduced. You will continue to have access to state-of-the-art internet based software, choice of labs, and great test selections.
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What are my testing packages choices?
We have changed our available test packages. The test packages are grouped into new categories that will enable you to pick the most suitable tests for your business. The categories are:
- Automotive (PCMO/ATF/Gear);
- Heavy Duty Diesel Engine;
- Industrial& Natural Gas;
- Industrial w/Particle Count*.
Within each of these categories you will have the option of choose either the Basic or the Premium test level of service.
*This category is only available with the premium laboratory tests.
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What do I do with the sample bottles I already have?
Continue to use up your old bottles. They will be handled by the lab in the same way they have always been. There will a period of transition, when you are using up your existing bottles.
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Have any of the procedures changed for receiving my test results or for notification when a sample is abnormal or critical?
No, AnalysisPlus.net results will still be uploaded and distributed as before. You will still receive Email conformations of new test results. Also, you will continue to receive Email summaries of warning and critical results.
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Can I continue to ship oil samples through the US Postal Service?
Yes. However, as before with any combustible liquid, there may be special requirements that must be met.
Per the USPS Hazardous Material Standards, the different restrictions are broken up by the liquid's flashpoint. The majority of samples that are sent in will have a flashpoint above 200°F (93°C). To ship combustible liquids within this class without restrictions, the liquid "must be properly and securely packaged to prevent leakage."
Another class, in which the samples may fall into, will be between 141°F (60.5°C) but no more than 200°F (93°C). To ship combustible liquids within this class has a few additional restrictions.
1. Ensure that the primary (clear) sample bottle is packaged securely within the outer mailing bottle.
2. Mark the mail piece on the address side with "ORM-D" or "ORM-D AIR," as applicable. This must be marked near the shipping name.
3. Mark all items being shipped via surface transportation with "Surface Mail Only," for air transportation, each mailing must clearly provide a shipper's declaration for dangerous goods.
For a more detailed description, consult the United States Postal Service web site. The relevant section is 4.3 Combustible Liquid Mailability.
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How do I access my oil sample historical data?
If you continue to use the same lab service provider as before the transition, your Historical Data will immediately be available. If you change lab service providers, you must first request that your Historical Data be transferred to the new lab service provider.
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How does my history get into the AnalysisPlus.net software?
When you create your account by registering, you can request that your historical results be transferred. The AnalysisPlus team will work with you and your lab (or previous lab) to load this information into your company database.
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Do I need to install AnalysisPlus.net on my computer?
No, AnalysisPlus.net is a web based program and can be accessed from any computer connected to the world wide web.
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Will there be technical support for the system if I need it?
Technical support for the software system will be available from each laboratory service provider. Call their toll free numbers for support.
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Will training for AnalysisPlus be available and how will that be provided?
Yes. Training is available to enhance your overall experience with the AnalysisPlus software.
Lab One Inc. (866-652-2663)
POLARIS Laboratories (866-341-4396)
Staveley Services (877-645-5221)
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What if I have a question about the test results?
Please call the laboratory service providers directly for questions about specific test results or interpretations
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